Refund policy
NUVORA PLUMBING WARRANTY POLICY
WARRANTY STATEMENT
All Nuvora Plumbing products are covered by the consumer guarantees provided under the New Zealand Consumer Guarantees Act 1993. These guarantees cannot be excluded.
In addition to your rights under New Zealand consumer law, Nuvora Plumbing warrants that its products are free from defects in materials and workmanship for the warranty periods listed below.
If a manufacturing defect occurs during the applicable warranty period, Nuvora Plumbing will, at its discretion:
• Repair the product.
• Replace the product with the same or an equivalent product.
• Refund the purchase price where appropriate.
Proof of purchase is required for all warranty claims.
WARRANTY PERIOD
Tap Body and Stainless Steel Components – 7 Years
Ceramic Cartridge – 5 Years
Aerator – 3 Year
Flexible Hoses – 3 Year
Surface Finish (Chrome, Brushed, Gunmetal, Matte Black, etc.) – 5 Years against manufacturing defects.
This warranty applies only to the original purchaser and is not transferable.
WARRANTY CONDITIONS
This warranty applies only if:
• The product was purchased new from an authorised Nuvora Plumbing retailer or distributor.
• Proof of purchase is provided.
• The product has been installed by a licensed plumber in accordance with the New Zealand Building Code and all applicable plumbing standards.
• The product has been installed and used according to Nuvora Plumbing installation instructions.
• The product has only been used for normal domestic purposes.
• Water pressure remains between 150 kPa and 500 kPa.
• The product has been maintained using mild soap and water only.
THIS WARRANTY DOES NOT COVER
This warranty does not apply where damage has resulted from:
• Incorrect installation.
• Installation by an unlicensed person where licensing is required.
• Commercial or industrial use unless specifically approved by Nuvora Plumbing.
• Misuse, abuse, neglect or accidental damage.
• Normal wear and tear.
• Improper maintenance.
• Use of abrasive pads, harsh chemicals or unsuitable cleaning products.
• Water hammer, excessive water pressure or poor water quality.
• Corrosion caused by environmental conditions.
• Build-up of lime scale, dirt or debris.
• Alterations or repairs carried out by anyone not authorised by Nuvora Plumbing.
• Damage caused by freezing, fire, flooding or other natural events.
WARRANTY CLAIMS
To make a warranty claim please provide:
• Proof of purchase.
• Product model.
• A description of the fault.
• Photographs showing the issue.
• Your name, address and contact details.
Nuvora Plumbing may require the product to be returned for inspection before approving a warranty claim.
If inspection determines the product does not have a manufacturing defect, inspection, freight and labour costs may be payable by the customer.
LIMITATION OF LIABILITY
To the extent permitted by New Zealand law:
• Nuvora Plumbing is not responsible for labour costs associated with removing or reinstalling products unless required by law.
• Nuvora Plumbing is not liable for any indirect, incidental or consequential loss or damage.
• Costs associated with gaining access to products installed behind walls, cabinetry or tiled surfaces are not covered.
PRODUCT CARE
To maintain the appearance and performance of your Nuvora Plumbing product:
• Clean only with warm water and a soft cloth.
• Do not use abrasive cleaners or scouring pads.
• Avoid bleach, acids, ammonia or solvent-based cleaning products.
• Dry the product after use where practical to minimise mineral deposits.
CONTACT
Nuvora Plumbing
Email: nuvoraplumbing@gmail.com
Website: www.nuvoraplumbing.com